Have been going here for tests for quite some time now, and have tried other retailers for chemicals and pool tests off and on, but find the pool hard to maintain when I do that. I get told the chemicals are a lot better at paramount and in my opinion I have to agree as usually have no issues. The team all know what they’re doing and have good general knowledge, rather than just being trained to know how to do a test. The pricing isn’t that bad on chemicals either. Pats (business owner) advice is always excellent, if you have an issue, he will know the answer. He’s often on the run but will take the time to explain things fully. Will even come out to your house to check things out if needed, at a cost but that’s pretty good service if needed. I’ve had a pump repaired there once and it failed shortly after and were going to charge me again, I wasn’t happy but they’re that knowledgable that they explained in detail why it would have failed again which was actually true so I think they are fair in their assessments, and saved me having the pump fail a third time. I did have a pool liner install done by their recommended installer and thought it was sub standard, and feel I was palmed off with that. A visit to check it out would have been great customer service. I ended up accepting it as didn’t really know what was acceptable, and it annoys me everytime I use it, but I still give 5 stars as they all know what they’re doing there and always have parts and product available.

Excellent service, very knowledgeable and came across as honest and helpful. Would recommend to new pool owners

Free water testing and good value chemicals.

Top service from Pat and Jordan today. I really appreciate all the advice you gave me for setting up my pool. Highly recommend

Quick and easy pool water analysis. All the pool chemicals handy. Good independent advice.

We've been getting good advice and good service for many, many years. Plenty of folks are around to quickly load up our regular chlorine purchase. Obtaining pool maintenance supplies is easy, with convenient parking and efficient accounting.

Great place, helpful friendly staff!

Very helpful, great advice.good customer service.

Very good service & products.

Snappy service, quick to do business, then be on my way!

Great service today from Tom he helped me with everything I reqiured. Highly recommended. Thank you

Just had a new spa installed by Pat and his team. Our location was difficult to reach with a window even having to be removed to get the spa inside. Pat is a fantastic project manager. All our friends who lent a hand guiding the spa into place commented what a well thought out plan Pat had for a very tricky installation. We also got a heat pump added for extra energy savings. Top-class product & installation from a top-class team. Highly recommended.

Pat and the team are fantastic. After a poor experience with another spa outlet in town, I was hesitant. However, Paramount do exactly what they say they will, when they say they will do it! Great service, great products, and a can do attitude. Highly recommended.

good customer service

Wonderful service today, the young guy that served us was very knowledgeable and helpful. We will be back.

Very helpful service and good patient advice for new pool owners.

Really fantastic work by Pat and his great team. We had a problem at changeover from an initial chlorine pool to saltwater pool. Pat and the entire team supported us through the journey of problem identification, solution and delivery. It was only through their patience working with our specific issue we have been able to find a solution. Thanks heaps, great work and highly, highly recommended.

Impressive advice given by Pat. He could sell ice to Eskimos !

Pat and his team are brilliant. They are always so helpful and have in-depth knowledge about anything to do with pools. We run a small commercial pool and need levels to be spot-on. They go the extra mile. I can't recommend them enough!

As a first time spa buyer, I had a fabulous experience dealing with Pat Keogh and his team, from Paramount Pools. No hard sales pressure. The spa purchased has ticked all requirements and more. Pat delivered the spa on site and followed up with full operation instructions. Spa was installed in the morning and I was relaxing in the pool the same evening, with family. Pat willing shared his knowledge and experience freely. Talked in plan language that was easy to understand, when explaining about treatment and chemicals for the pool. No complaints from us.

Needed help and advice on an old leaking hot tub. Manager came out and happily gave advice and history on my tub. Customer service was fantastic and they even had the old vintage parts I needed. Well impressed

Excellent to deal with, and great knowledge of their products. Staff are friendly and very helpful. They fitted new heat pump and filter system after it was completely destroyed by a house fire and did a very tidy and professional job. Thank you Paramount team👍🙂